PRIVACY NOTICE FOR CUSTOMERS OF FLOODBUDDY INSURANCE LLC
Effective Date: 07/12/2012
At FloodBuddy Insurance Agency, we respect your privacy. Our customers have trusted us with information about themselves and their families, and we recognize and respect our customers' expectations of privacy. We have not, and will not, violate that trust by giving or selling your personal information to any third party for any purpose other than providing you with our services. We maintain physical, electronic and procedural safeguards to guard your privacy that comply with state and federal regulations. We will continue to strive to earn your trust and your business.
While we appreciate this trust you place in us, it is important for you to know more specifically what information we collect and what we do with that information in our efforts to provide you the service you expect.
A. INFORMATION THAT WE COLLECT
B. INFORMATION USE AND DISCLOSURE
We do not share nonpublic personal information about our customers or former customers with other companies except in connection with providing you the services you request and as required by law. In the process of providing services or products to you, we may disclose any of the information we collect (as described in Section A above) to the insurance companies and other financial services companies with whom you contract or with whom you may wish to contract in the future, to companies that provide services to us as we work on matters relating to your policy, to companies that perform marketing services on our behalf, to governmental entities that regulate us, and to other third parties as permitted by law.
We do not share with anyone your credit information, such as credit worthiness, credit standing, credit capacity or credit score. Under the Fair Credit Reporting Act, however, we are permitted to share information about your transactions or experiences with us (such as payment history) with our affiliated companies.
C. HEALTH CARE INFORMATION
We also respect the confidentiality of your nonpublic personal health information. While we do not typically request health information from you in connection with our services, we occasionally receive information about a customer's health status or condition while providing services to that customer in connection with an insurance claim or when seeking a change in insurance products. This information may be provided by the customer or by the insurance companies that insure our customers. When we receive personal health information from any source, only those persons within FloodBuddy who need the information in order to provide you the services you request are given access to the information. Personal health information about a particular customer may also be shared with the organizations described in Section B if necessary to secure for you the services you request or if required in order for us to comply with our obligations to governmental authorities and the insurance companies who contract with the customer. In no situation, however, will FloodBuddy disclose nonpublic personal health information about you unless a written or electronic authorization is obtained from you or the disclosure is otherwise permitted by law.
D. NON-PERSONALLY IDENTIFIABLE INFORMATION AND COOKIES
In addition to personally identifiable information collected from our customers, we also may collect certain non-personally identifiable information from visitors to our web site, whether or not you are a customer. For example, we collect information when you visit many of our web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS) and the domain name of your Internet service provider (e.g., America Online, Earthlink). We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site, and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage.
To enhance your experience with our site, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information unless you choose to provide this information to us. However, once you choose to furnish us with personally identifiable information, this information may be linked to the data stored in the cookie.
For questions or concerns about this Privacy Notice, please contact us.
We appreciate your trust and your business.